SALES TERMS CONDITIONS :
By Booking or confirmed a reservation by phone, mail or on this website, each customer agrees to have read and fully accepte without any reservation the terms and conditions of sale of the group Terres de France. These general and special sales conditions take precedence over any other prior conditions or any other general conditions of purchase.
Article 1: BOOKING – DEPOSIT:
Short stays (2 nights or less):
When booking, no deposit will be required, only a valid proof of payment will be required.
Booking over 2 nights stays
When booking, valid proof of payment will be required and a payment of 30% of the total amount of your stay will be requested as a deposit. Your reservation will be guaranteed at the reception of your deposit. The full rental amount is due upon booking for stays longer than 2 nights and whose arrival is expected within 30 days. A confirmation containing all the elements for your stay will be sent by email or mail.
The balance of your stay must be received one month before arrival. In case of non payment of the balance within the specified period, the group Terres de France reserves the right to consider the reservation request as not valid and apply the cancellation terms set and defined below.
Article 2: RATES & TERMS OF OCCUPATION:
Our rates are all taxes included. They include the provision of the chalet, charges (water, electricity, heating), excepting the tourist tax, payable at the reception – and other optional services. We remind you that our chalets are provided for a specified number of occupants, and can in no case be inhabited by a greater number of people.
Article 3: TOURIST TAX:
The tourist tax, collected by the municipalities, is not included in our rates. Of the order of € 0.80 per person and per day, it is to be paid at your arrival. The amount of the tourist tax depends on the town and the situation of the accommodations.
Article 4: CHANGE OF BOOKING:
For the satisfaction of any change of date or place of residence, we retain the following fees:
If the amount of the original reservation is less than the amount of the modified reservation: the differential amount of the reservation and an additional compensation of € 20 per booking will be charged.
If the amount of the original reservation is greater than the amount of the modified reservation: An additional compensation of € 20 per booking will be required, the differential booking amount will be refunded to the customer in the form of a voucher valid for a future booking of an accommodation or package.
No request for change will be taken into account if it is received by Terres de France or one of its own institutions from the 7th day before arrival.
A request to increase the length of your stay will be made with no extra cost by the group Terres de France
Any request to decrease the length of your stay is considered by the Group Terres de France as a partial cancellation and will be subject to the terms of cancellation referred to in section 6 below.
Article 5: INTERRUPTION DE SÉJOUR / INTERRUPTION D‘ACTIVITÉ SPORTIVE OU DE LOISIRS:
Early departure or interruption of sports or leisure activities reserved with the group France Terre, can not lead to any refund.
Article 6: CANCELLATION:
All cancellation must be notified to the Group Terres de France by letter at the following adress: Terres de France, 42 rue Calmette, 37540 Saint Cyr-sur-Loire – FRANCE. The date of receipt of the notification determines the date of cancellation.
When it concerns a short stay booking, less than 2 nights:
In case of cancellation, the following fees will be charged:
- More than 2 days before your arrival: no cancellation fees
- Less than 2 days before your arrival: the first night must be paid
In case of a booking of more than 2 nights or packages,
In case of cancellation the following fees will be charged:
- More than 30 nights before your arrival: 30€ of fees must be paid
- between 30 and 15 days before your arrival : 30 % of the total amount must be paid
- Between 14 and 8 days before your arrival: 50 % of the total amount must be paid
- 7 days or less, before your arrival: 100 % of the total amount must be paid
Article 7: CHECK IN – CHECK OUT:
Checking in is possible during the check-in and check-out schedules of each residence (arrival and departure time schedule). The customer must inform about these schedules. Terres de France will not be held responsible for any cancellation or additional fees in case of late or early arrival.
If you can not arrive at the time of the settlements that it is necessary to inform the residence. They will make arrangements directly with you so you can find the keys of your accommodation when you arrive.
Article 8: ANIMALS:
Rules about welcoming of animals are made by the institutions directly. Terres de France can not be held responsible for any dispute in that case.
Article 9: DEPOSIT & INVENTORY:
In each Residence or camping, a deposit will be asked at your arrival. Deposit policy differs from one institution to another and is determined by each institution. Terres de France can not be held responsible for any dispute regarding the deposit for accommodation. The same rule applies for the inventories of the apartments.
Article 10: RESPONSABILITY
We would like to bring to your attention the fact that rental in Residences of Tourism does not come under the responsibility of the hotel. Consequently, the responsibility of our institutions and the group Terres de France can not be held liable for loss, theft or damage to personal effects in its residences, hotels, cottages or camping group, both in the apartments in the parks or public areas.
The requirement for the amounts due is not within the scope of the hotel prescription (Article 2272 of the Civil Code). As an exception to Article 2244 of the Civil Code, by sending a registered letter the group Terres de France or one of its residences to any debtor customer interrupts prescription applicable in such matters.
Article 11: GENERAL OBLIGATIONS OF THE COSTUMER:
All customers must read and accept the internal rules of the residence. The rules are available freely at each residence and are established by the institution itself. Terres de France can not be held responsible for infringement of the rules by its customers.
We advise you when you leave our homes to systematically close your windows, doors and windows to avoid any inconvenience. The Group Terres de France or one of its institutions can not be held responsible for theft or damage or omissions of personal effects. If you have any visitors coming by (number limited by the capacity of our apartments), we ask that you inform the reception.
Every booking of a chalet in one of the establishment of the Terres de France group or a partner institution necessarily implies the acceptance of these rental and booking conditions.